Terms and conditions of use

Right of withdrawal

You have the right to withdraw from the contract within 14 days without the need for justification. The withdrawal period will expire 14 days from the day you, or whoever you designate, receives the requested order.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (by post, fax or email) If you wish, you can use our contact form at https://cdmprofesional.com/ index.php? controller = contact for this, directing it to the Sales department and indicating the order reference, although the use of said form is not mandatory. Once you send us the communication of the right of withdrawal, we will notify you without delay and in a durable medium (for example, email) of the reception of said withdrawal.

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the least expensive delivery method. that we offer) without any undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise, in any case, you will not incur any expenses as a result of the refund.

To make the return and thus exercise your right of withdrawal, it is necessary and essential that the product be returned in its original packaging, sealed and in perfect condition.

Cancellation of an order

If the cancellation of the order is made before the goods leave our warehouse, the Customer will not have any expense or penalty for it and the order will be canceled. In the case of an cancellation after the order leaves our warehouse, the customer will be responsible for the shipping costs and the return costs of this same order.